Transparent refunds with care

Refund Policy from VIVA LA COSTA BLANCA Services

NIF: X8628639M

JORGE SCOTT NEYRA

Address: Carrer Pedreguer 1, Piso 5, Puerta 29, 03700, Denia.

Phone: 611835544

We understand that circumstances can change and we strive to provide a fair and transparent cancellation and refund policy for our services. Please review the following guidelines regarding cancellations and refunds:

Cancellation Requests: If you wish to cancel a booked service, you can do so within 24 hours after making the booking, free of charge. Cancellation requests must be submitted in writing via email to info@vivalacostablanca.com. The effective date of the cancellation will be the date the written request is received.
Refund Eligibility: Refunds are subject to the terms outlined in the specific service agreement or booking terms. Eligibility for a refund may depend on factors such as the type of service, the time of cancellation, and any associated costs incurred by us in preparing for the service.
Refund Process: Refunds, if applicable, will be processed using the original method of payment or through an agreed-upon alternative method. Please allow a reasonable processing time for the refund to be completed.
Non-Refundable Services: Some services may be designated as non-refundable due to the nature of the service, upfront costs, or other factors. In such cases, we will clearly communicate the non-refundable status prior to your booking.
Partial Refunds: In certain situations, a partial refund may be offered based on the extent of the service that has been provided or prepared prior to the cancellation request.
Force Majeure: We reserve the right to modify, reschedule, or cancel services in the event of unforeseen circumstances beyond our control, such as natural disasters, governmental restrictions, or other force majeure events. In such cases, we will make reasonable efforts to communicate changes and offer alternatives.
Discretionary Refunds: We understand that exceptional circumstances may arise. In such cases, our company may exercise discretion in considering refund requests on a case-by-case basis.

Please note that cancellation requests made after the 24-hour window from the time of booking will not be eligible for a refund. It is important to carefully review the specific terms and conditions associated with each service offering, as they may contain additional information regarding cancellation and refund policies. If you have any questions or concerns about our cancellation and refund policy, please don't hesitate to contact us for clarification.